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>> ... as my request for SD card assist is over two weeks old, with no reply except the obligatory "escalated to level 2 support" ...
Why are you posting this? Have you been contacting your Kobo rep every couple of days?
There is something missing from your post. Either not sufficient info given to Kobo .. or not sent directly to Kobo properly ... or no logical and reasonable follow-up on your end - SOMETHING is missing. Because if you read this message board for a while (which is full of "problem reporters" while the vast majority of owners are not here, pleased with their Kobos) - you will discover that Kobo reps are eager to please us.
Long live Kobo.
Clint Bradford
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