Hello Blossom,
I have personally made sure your account in the website database including all past downloads, addresses, etc have been deleted. There is no longer a record in the order management system as well. I apologize for the inconvenience this may have caused you in the delay to a resolution of your satisfaction.
We take customer service very seriously here and try to keep everyone happy. The only thing cross referenced was your email address because a first and last name match. and that’s why you received the order fulfillment alert.
Thank you for bringing this to our attention, and we hope we have resolved the matter to your satisfaction. If you have any further issues, questions, or concerns please call me directly so that I may get them resolved for you.
Regards,
Andre Cameron
I.T. Manager
acameron@tantor.com
T 877-782-6867 x 49