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I phoned them and politely but firmly made my wishes known.
I thanked them for getting back to me via e-mail, but stated that the store credit was not what I required (I used "required" instead of "wanted") and I would appreciate a refund like I originally asked.
She told me to respond to the email we talked about over the phone, (as it contains the incident number), and request for my visa to be refunded and it should take up to five days.
So I sent the e-mail, and am waiting for a confirmation of such. Customer service was very pleasant to talk to.
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