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I just fixed it: I did this:
For the Kobo Glo:
1.Ensure that the device is powered off
2.Press and hold the Light button
3.Slide the power switch to the right, hold for one second, let go of the switch
4.Continue to hold the Light button until the small light to the left of the power switch flashes
5.Let go of the Light button
In my case the time between letting go of the power switch (step 3) and the light flashing (step 4) was only about half a second. After that the ‘restoring’ message came up on the screen and this time it didn’t freeze but just carried on and let me then connect and set up the Glo again as normal.
It is now restoring... and now it is completely fixed! thanks
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