You guys are making me laugh. You can say that you don't like an app/OS/website, etc., that it doesn't meet your needs, that the company got it wrong, but that doesn't mean they didn't do usability studies. Windows 8, for example, had 1.2 billion hours of user testing before it was released.
http://news.cnet.com/8301-10805_3-57...is-good-to-go/
eP