Quote:
Originally Posted by Dr. Drib
|
not even Kafka could have written the latest twist. Sony sales now say that i can have a refund but first, the faulty item has to be sent back to their warehouse, and it cannot go from Sony tech service ( who currently have it ) to Sony sales ( who now want it ) , because it has to be returned
by the customer.
So Sony are now arranging two more couriers ( they already sent one last week to collect the item when it was not here ) - they are intending it to courier it from Sony repair center back to me, then courier it from me back to Sony sales !
I am almost tempted to hope that the repair guys have lost it ( or binned it as they threatened to do a few weeks back) , just to see how they'd dig themselves out of that hole
here's the reply to me asking why sony cant just ship it to themselves & leave me out of it:
> Please once you receive the package, leave it in the box from the
> technical department, just remove the labels with your address in
> order to prevent confusion. I am sorry for complications,
> unfortunately, we have to follow the procedure and according to them we have to receive the product from the customer.
& the previous reply
> > I am sorry for the confusing information, I have now requested from
> > the technical support to return the product directly to you. Once
> > you will receive the product we will request a collection and
> > delivery to the warehouse of the SONY Store Online. Unfortunately,
> > we have to receive the product in our warehouse in order to proceed with refund.
> > This confusion occurred due to the fact that the technical
> > department is located on the
> different place and our system are not connected.