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You've already heard my take on the situation.
The reason Sony has a presence and Kobo doesn't is because Sony provided their own kiosks, and they have their own independent reps that come in, set them up, and take care of them. The Sony reps are the ones that clean them, put new decals on them, make sure the units function properly, and keep them stocked with brochures.
Kobo needs to insist on a similar situation if they want equal representation in the stores.
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