Quote:
Originally Posted by HarleyB
Kobo Customer support is inconsistant at best.
It seems the response you get depends on the individual who deals with your issue. Sometimes this can be wonderful as there are some Kobo employees who go well above what would be expected. Sadly it seems that there are also quite a few grumps who prefer to ignore or frustrate their customers.
Good luck!
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Thanks! I think that's just customer service in general, just kind of hoped that small Canadian companies will be different. We'll see what happens now.