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That link looked too hard for me as well. The Factory Reset revived the Kobo, and it even remembered that it had new firmware. I don't have a Touch, in fact I went with the Kobo WiFi because Sony's gone all touchscreen in the 6" size.
I'm having lots of problems with calibre ePubs causing the Kobo to lock up, but the problem isn't localized to my piece of hardware.
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