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Drops · 08-16-2006, 06:16 AM

Hi folks,

it seems like a lot of users have received units that were dead on arrival (battery charging issue, screen problems, freezes,....).

We have bought a pretty expensive unit, so I thing Irex needs to change it's policy about these DOA units. It is not acceptable to wait 3-4 weeks for delivery of the Illiad, send it back and wait some more weeks for the repaired unit.

A customer-friendly approach would be to send a new unit and pick up the old one at the same time (maybe not for defective units after a certain time, but certainly for DOA).

I suggest we put this text (maybe with modifications. Suggestions?) in the Irex forum and "sign" it. Maybe Irex will listen and answer.

08-16-2006, 06:16 AM	#1
Drops Connoisseur Posts: 65 Karma: 10 Join Date: May 2006	Irex policy for DOA units Hi folks, it seems like a lot of users have received units that were dead on arrival (battery charging issue, screen problems, freezes,....). We have bought a pretty expensive unit, so I thing Irex needs to change it's policy about these DOA units. It is not acceptable to wait 3-4 weeks for delivery of the Illiad, send it back and wait some more weeks for the repaired unit. A customer-friendly approach would be to send a new unit and pick up the old one at the same time (maybe not for defective units after a certain time, but certainly for DOA). I suggest we put this text (maybe with modifications. Suggestions?) in the Irex forum and "sign" it. Maybe Irex will listen and answer.