Quote:
Originally Posted by Hitch
I'll also state, utterly apart from DRM issues, that having books downloadable/for sale/whatever on your own site creates a massive customer service burden. If your clientele is sophisticated, in a techhie way, great. If they're not--if they're typical end-users--prepare yourself for the onslaught of people who, apparently, have never downloaded anything from a browser who will call you in a snit because they can't figure out how to load a book in ADE. Trust me, the CSR burden alone is worth paying Nook or iBooks or Kindle to do.
Just my $.02, and not worth what you just paid for it,
Hitch
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That's been our experience too, more or less. But mostly the unsophisticated users (the technical Unix term is "lusers") tend to buy from the distributors (e.g. Amazon, B&N) rather than from the website. Then too, our books are non-drm, so the typical question is "How do I side load this file you sent me?" The boss has canned e-mail responses for that, so it's no big deal.
There is once in a while the defiantly, willfully ignorant customer who refuses to follow directions to learn
how to open a pdf file, but for them we have print books.
I guess it takes all kinds...