A couple of weeks ago, I lost my Eluminator light which came out of its slot on my Latitude book jacket. I posted about it here in the Sony thread and also I went back and did an update to my review on M-Edge about the fact that not being able to seal the light inside the cover was just an accident waiting to happen.
Well on Tuesday, I got an email from M-Edge telling me that they would be willing to not only replace the light but would also make a change to their Executive Jacket that will hold the light inside and send them to me if I would send back the Latitude jacket. They even made me one in black which isn't the regular option for the Executive jacket.
Needless to say I took them up on it and yesterday I recieved my new jacket and light!
Now it's this kind of customer service that will keep me a loyal and happy customer, thank you M-Edge!!!
