Quote:
Originally Posted by mgmueller
I've had 2 very negative experiences with Expansys.
a.) The Samsung Galaxy Tab 8.9 they've sent me had all Samsung apps exclusively in French, no matter what system language I chose. Reset and such didn't help. Eventually, I rooted the tab and deleted all Samsung apps.
May not be a biggy for lots of you. But personally, I like to have a consistent user experience = the very same language through all apps. And I'm not happy, that I have to solve this by rooting my gadget.
I've sent an email to their "customer service" about any tips. Still, after 7 days, no reaction at all.
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Ok, can happen...
Quote:
Originally Posted by mgmueller
b.) I've ordered the LG Optimus Pad. They've confirmed the order and their website stated "2 units on stock with our subcontractor". After 5 days (!) without further update, they sent a brief note "not available anymore". I've sent 2 requests ("you confirmed, what do you think to do about that?"). Now I've got an email form their "customer service": "You can send thousands of emails every day, this won't change a thing".
Wow! Great customer service!
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No other words...
Quote:
Originally Posted by mgmueller
I guess, I know now, why they have been a bit cheaper than Amazon. "Cheap" as in "no customer service, no support, no professionals".
I hate websites like that:
a.) Their website ("2 units on stock") should be up to date. Navision and other tools like that easily allow for that.
b.) They shouldn't confirm my order without checking availability. Amazon confirms even delivery dates exactly to the point. You just have to be in control of your inventory.
c.) It shouldn't take them 5 days (!) to come back to me. I'd understand for an email within, let's say, 12 hours after delivery "Sorry, not available anymore".
d.) If they make such a mistake, they should have something to offer. For example "would you like to order the Xoom 2 instead? if so, here's a discount of X%".
e.) I've sent them 3 emails in total. And that's only because I didn't get any response at all. I shouldn't get a reaction "send as many emails as you want, it won't change a thing".
f.) There's no way, to escalate. My last email went to the same email address and the very same person, I wanted to complain about.
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Even with a system, it can happen that a product can go out of stock. Especially if it's with a subcontractor (who could deliver to multiple sites). But they should always go back to you in 1 or 2 days.
I've had it happen once as well. I ended up cancelling my order with that company, paid about €10 more and got my purchase the next day... And I'll never ever order anything with that company anymore. (no, it wasn't expansys, but thank you for warning me about that one)
Quote:
Originally Posted by mgmueller
Am I a sissy for being pissed?
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No.