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My favorite line (especially in emails or voicemails, where I can't ask questions) is "I tried to do X, but it wouldn't let me." Or, "I tried to do X, but it didn't work." What didn't work? What does "It wouldn't let me" mean? I've had to do major hand holding just to get the error message out of people, even when talking to them on the phone. And forget email--it's usually quicker to just call them and ask what happens when they try to do X. "What exactly happens when you click on the button marked 'Do X'"?" "Oh! I never tried that! It worked!" Oh, well. Job security. My company tried outsourcing tech support, but that lasted exactly 6 mo. Never again.People who don't speak Computer trying to talk to people who don't speak American English? Not pretty.
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