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Yep, I didnʻt soft reset my reader (couldnʻt see the point, and am not touching that unless itʻs a necessary thing). Thatʻs pretty scary though, where do you go for help when you are stuck? Well, MR, I guess, as there are plenty of experts here.
Itʻs a shame, though, things like live chat and email assistance have so much potential for their convenience factor.
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