it's a cool feature, but the experience was a little bizarre. I would have expected the tech to be a little more adept with typing quickly, kind of felt like I was operating on a different temporal plane (the chat showed when he was typing, and it took a *long* time for one sentence to appear... thought maybe he was looking up stuff as he went or using a dictionary to translate or something. He was very formal, even apologizing for his one typo.
When I asked about why my reader library might be freezing up every time I tried to return a borrowed book (it returns it, but it freezes and has to be turned off and restarted to continue), he told me to try a soft reset, it's a reader problem. HUH?? My reader isn't always even connected when I return library books.
Since I had already asked him my major question and gotten an answer, and it had taken so long to get to this point, I just said ok, thanks.
A soft reset, really? After that call, I found I couldn't even *open* my reader library. The last time I had this problem with the old sony library, I was never again able to open it. I called my husband, who suggested I redownload the reader library program, which I did, and it seems to be ok, for now.
Anyone else use the
sony live chat help? What kind of experience did you have?