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As someone who is slowly removing nearly all the books in his house, I agree with a large number of Ms.Pullinger's sentiments.
There is definitely a coming 'sea change' in the world of publishing.
That bit about empty pallets in a warehouse needed to catalogue what some goof could not envision or was not covered by some form of accounting software would be hilarious if it did not point out how low-tech many aspects of publishing are.
One of the big inducements to change in the music industry was Napter's meteoric rise in popularity/usage, and the ensuing lawsuits. Maybe authors tied to not mutually-beneficial contracts will need to start causing a ruckus (or is it rucki?) in order to precipitate a change in the coming of digitalisation.
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