|
Reading that I don't believe she ever even actually tried to call Amazon. Finding an actual person isn't easy? When our kindle was dropped (and shouldn't even have been replaced via warranty) I had a new one being shipped to me in under 10 minutes. Free.
Her higher grades for the other stores seems to be largely based on their bricks and mortar presence. That's great - if you live near an Apple or Barnes and Noble. Either one is a 40 minute drive for me.
|