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As a few of you have echoed, the real issue is not knowing whether it's software or hardware bugs. We are trying to discover this empirically and by discussing our findings which takes time and a lot of false leads and tail-chasing I'm sure.
To nail it, Kobo need to 'fess up and let us know what's going on. Then they might rebuild customer confidence and incur thanks for their candour rather than anger and resentment at being stonewalled!
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