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I had missed the opening of my pack and dropped my ST (not the glow model) about 4 feet. Even though it was in a cover, it caused a slight crack in the screen. There was a small but permanent mark on the e-ink, in the middle of the text area. I called B&N support since it was within a year and they issued an RMA and I returned it at my local store for a refurbed replacement.
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