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I've found that Kindle support isn't much better. If resetting doesn't work they generally don't know what else to do other than talk about replacing it if it's still in warranty. The Paperwhite 2 isn't without problems. A lot of people are having screen freezing and rebooting issues and Amazon can't seem to fix it. I've got three Kobo's and I've had no problems with any of them. Can't say the same for my Kindle 3, Touch or PW2.
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