MobileRead Forums - View Single Post

xendula · 10-31-2012, 10:51 PM

Hi Daffy, great email.
I did not understand the Cupertino thing the way you did: some defective devices for some reason are more interestiing to them than others, and they ask that those devices be sent to the Cupertino address for further investigation. From a customer point of view, it does not matter, other than that it gives us hope that someone is trying to fix the screen issues on the current PWs.
It is still just a return, albeit to a different address.

Or maybe I am the one who misunderstood. I can tell you for sure that no engineer checked any of my replacements, or I would have never received those

BTW, when I received an email after leaving my review, I answered back to the CS email address but also to Jeff. Jeff never answered me, though.

10-31-2012, 10:51 PM	#31
xendula eBookworm Posts: 2,300 Karma: 4525746 Join Date: Aug 2005 Location: East Coast brrrrr Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air	Hi Daffy, great email. I did not understand the Cupertino thing the way you did: some defective devices for some reason are more interestiing to them than others, and they ask that those devices be sent to the Cupertino address for further investigation. From a customer point of view, it does not matter, other than that it gives us hope that someone is trying to fix the screen issues on the current PWs. It is still just a return, albeit to a different address. Or maybe I am the one who misunderstood. I can tell you for sure that no engineer checked any of my replacements, or I would have never received those BTW, when I received an email after leaving my review, I answered back to the CS email address but also to Jeff. Jeff never answered me, though.