I have twice had to uninstall re install this poor quality v 1.10 software _ & also remove all previous versions in order to get proper 2 way sync between pc & amazon website.
Latest grief today was that a newly bought "free" book just refused to appear on PC. web site said sent - PC F5 sync appeared to run - but no new book!
Then, after deleting both the PC library & the program , & reinstalling it, and deleting the free purchase at amazon, and "buying" it again - I then got to the state where the new book would download but the PC reckoned that was my only book & that I had zero books in archive at amazon!
I tried unregister/ re-register... no joy... nothing helpful in amazon help pages...
I had to delete not only the program but also all Amazon data in app date folder, then re-install & re0register once again to get it working properly.
I note also that the "check for updates" option has been removed from the help menu, & there's no way to know if version on PC = latest version available at website.
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