The fact that they can individualise cases like this up the point of losing money should tell us that they trust their product more than a bit. Even so, I consider Yar's backdraft a bit over the top as well as Boston does. Nevertheless, the opening post has its deal of venom as well (the title, the vagueness of some details) so I guess it's a mistake from both parties.
May you come to an agreement for the best.
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