[knc1]

Originally Posted by twobob

 130907:204957 cvm[4452]: I BookletImplementation:Starting:name=com.lab126.booklet.kindlet:
   130907:204957 cvm[4452]: W KindletSecretKeyStore:initializeFromBackup::Loading application keystore from backup
   130907:204957 cvm[4452]: I applicationKeyStore:emptyKeyStoreLoaded:timeTaken=28,units=ms:emptyKeyStoreLoaded
   130907:204958 cvm[4452]: E KindletBooklet:startFail::Failed to start Kindlet due to internal error.
[!]130907:204958 cvm[4452]: com.amazon.kindle.kindlet.internal.KindletContainerException: Per application secret key could not be loaded.
[!]130907:204958 cvm[4452]:     at com.amazon.kindle.kindlet.internal.Q.DLb(lbd:746)
[!]130907:204958 cvm[4452]:     at com.amazon.kindle.kindlet.internal.Q.Um(lbd:687)
[!]130907:204958 cvm[4452]:     at com.amazon.kindle.kindlet.internal.j.rlb(zkc:340)
[!]130907:204958 cvm[4452]:     at com.amazon.kindle.kindlet.internal.KindletBooklet.fJb(cp:1184)
[!]130907:204958 cvm[4452]:     at com.amazon.kindle.kindlet.internal.KindletBooklet.dlb(cp:789)
[!]130907:204958 cvm[4452]:     at com.amazon.kindle.kindlet.internal.y.sJb(fvc:1507)
[!]130907:204958 cvm[4452]:     at com.amazon.kindle.kindlet.internal.KindletBooklet.start(cp:1167)
[!]130907:204958 cvm[4452]:     at com.amazon.kindle.restricted.booklet.impl.S.owA(eob:1237)
[!]130907:204958 cvm[4452]:     at com.amazon.kindle.restricted.booklet.impl.L.run(eob:1361)
[!]130907:204958 cvm[4452]:     at java.lang.Thread.startup(Unknown Source)
[!]130907:204958 cvm[4452]: Caused by: java.io.FileNotFoundException: /var/local/java/keystore/developer-application.keystore (Permission denied)
......
[!]130907:204958 cvm[4452]: E KindletBooklet:KindletContainerExceptionOnStart:DETEvent
   130907:204958 cvm[4452]: I LipcSourceImpl:AddSource:src=com.lab126.kindlet.pillowResponse:Adding new Lipc source
   130907:204958 cvm[4452]: E KindletBooklet:GenericError::Unloading Kindlet, error = Failed to start Kindlet due to internal error: Per application secret key could not be loaded., msg = null

err? really?

duh.

Ah, is this someone who tried to manually change the keystore permissions to attempt to avoid re-loading it on changes in registration?

Have them do a 'ls -lA ... ' on that keystore, let us see if the message is correct about that file.

And any chance this is a K4?
Which is known to run out of room in the /var/local partition.
Have them check for that problem with a 'df /var/local' or some such command.