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Captain Marvel · 09-01-2011, 03:12 PM

Has anyone run into this? I received a color nook for a birthday present a few months ago. The USB cable was loose when plugged into the connector and was intermittant. B&N Customer Service authorized me to send it in for repair or replacement. They returned it but now the cable is very difficult to get in to the connector. I really have to force it. I'm afraid that it will fail soon, probably after the warranty expires.

So I contacted B&N support again. This time they asked for information about the credit card that was used to purchase the Nook. Since it was a gift, I don't have that information. They refused to do anything about my problem because I couldn't give them the information they demanded even though they previously authorized a repair or replacement.

So, I'm stuck. What do I do? I can't get the number of the credit card because the person who gave me the Nook is no longer living. Help!

09-01-2011, 03:12 PM	#1
Captain Marvel Junior Member Posts: 4 Karma: 10 Join Date: Sep 2011 Device: Nook Color	Color Nook USB Connector Problems Has anyone run into this? I received a color nook for a birthday present a few months ago. The USB cable was loose when plugged into the connector and was intermittant. B&N Customer Service authorized me to send it in for repair or replacement. They returned it but now the cable is very difficult to get in to the connector. I really have to force it. I'm afraid that it will fail soon, probably after the warranty expires. So I contacted B&N support again. This time they asked for information about the credit card that was used to purchase the Nook. Since it was a gift, I don't have that information. They refused to do anything about my problem because I couldn't give them the information they demanded even though they previously authorized a repair or replacement. So, I'm stuck. What do I do? I can't get the number of the credit card because the person who gave me the Nook is no longer living. Help!