From Wikipedia :
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EAP is an authentication framework, not a specific authentication mechanism. It provides some common functions and negotiation of authentication methods called EAP methods. There are currently about 40 different methods defined
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I think you need a bit more information about the actual authentication method used to make progress on this - authentication clearly isn't the problem if your device cannot even "see" the network. Either the network doesn't broadcast its SSID or possibly (as I have come across in another context) the SSID contains non alpha-numeric characters such as an apostrophe, some devices refuse to accept such SSIDs as valid.
If you have a Samsung Tablet that can see the network could you put something like the INSSIDER app on it to find out more about the network ? The Wi-Fi Analyser app is also good for displaying the authentication supported by the AP you are trying to connect to.
BobC