Quote:
Originally Posted by hannahi
When you contact Kobo customer care do they send you an email confirmation right away or only after they've read your email? I'm hoping to return a book from St. Martin's Press that doesn't have the option to download the Adobe Epub file.
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I have found using the chat option to be better than email. Things are usually settled right away. In the past when I've dealt with them via email it usually took several rounds of emails before a refund/store credit was issued.