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Thank you, very much, for the links
I've contacted customer service to request an image file but I have little hope of a positive outcome. I have searched on-line for the image but have only found one instance, in fact here at mobilereads, but the links for download are broken. The thread was dated 2011 so no surprise. I don't even care if it is kobo's factory image as long as it works.
Never had so much trouble finding a solution.
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