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Just out of curiosity. What makes you believe they're lieing about hardware limitations? do you have evidence to point in the direction?
The original Kobo came out a while ago. The Wifi itself has been other at least a year. The technologies have advanced dramatically in the short time. Not just screen technology but processors, memory, and who knwos what else. You're not a developer for Kobo. It could very well be for the Kobo touch to handle all it does in the new firmware it's doing more stuff at a time than the processor on the old Kobo can handle.
This upgrade pain is nothing nwe to anyone of any technology. At some point you have to stop providing support for told tech and move on to new tech.
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