Yeah - see in her case the conversation usually goes thus:
- why do you have all these tabs?
- I don't know
- you know you can close them?
- but what if I want to go back to that page? (in a week's time or more)
- just bookmark it (show *again* how to bookmark pages and call them up)
- it's too complicated, I'll just write the site(s) down
As I've said though she's struggled with things like that for as long as I remember, so it's obviously never going to get any better
The parents had their kitchen redone about a year ago and it's taken her that long to know how to use the basic functions (like set temperature and timer) of their fancy new oven without having to refer to the instructions.