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I use the desktop app all the time, but back when I first got my Kobo, it didn't work at all--it would freeze/crash and was generally useless.
It turns out that my PCTools virus scanner/protection system was to blame. Some shoddy code in it basically rendered the kobo desktop app (and the reskinned Borders app before it) completely useless. I haven't had a problem since I swapped to a different security protocol on my machine.
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