Quote:
Originally Posted by lorenzoens
Contact Paypal and tell them you want to return it.
Tell them Ectaco is not answering you, this is not the first case. Paypal will contact Ectaco, which in the end will get in touch with you.
Paypal will return you the money. Sooner or later, someone at Ectaco will pop up asking you to return the device.
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por,
This will work if:
1) You used Paypal as the payment method,
2) No more than 45 days passed since your Paypal transaction.
If you didn't use Paypal, but maybe used American Express Credit card (or used Paypal with Amex credit card attached to it) and no more than 90 days passed since your transaction, then American Express might be able to help you, too.
Otherwise, it is practically (based on my own experience) not possible to get the RMA# from Ectaco. When you contact Ectaco and mention "RMA #" (or the words "return" or "refund") they will hang up on you right away (if by phone), or they will never reply at your email (if you do it by email). Or you will get an automatically generated email asking you to call their office at business hours. Then you call again and they will hang up on you or they will give you the option to leave a voice message, but they will never call you back. And without RMA# they will refuse the delivery of your package with JBC if you will send it back to them.
Good luck!