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Originally Posted by Superlucky
This is exactly why I wouldn't accept "contact the publisher" as a resolution the second time.
I did receive credit the second time I complained, but I was shocked that this was just a courtesy. Neither Sony nor Amazon have a return policy. You pay for a product you don't get to look at, and if it is defective you are stuck with it. That's a recipe for consumer abuse.
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That's not true about Amazon, though. You can return anything within 7 days.
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Returning Kindle Content
Any content you purchase for Kindle from the Amazon Kindle store is eligible for return and refund if we receive your request within 7 days of the date of purchase. Once a refund is issued, the item will be removed from Your Media Library and will no longer be readable on your Kindle. To request a refund and return, click the Customer Service button in the Contact Us box in the right-hand column of this page to reach us via phone or e-mail. Please make sure to include the title of the item you wish to return in your request.
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