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Originally Posted by sirmaru
The OP's email address may also have been hacked and used improperly with Amazon. In that case Amazon would just close the account.
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The possibility was considered but according to what has been said, it is not likely.
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The solution then would be to get a brand new email account and try opening a new account with Amazon. It would probably be prudent also to get a new credit card number from his bank.
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I guess that Amazon would be more open about this. Hacked account would mean attempts to make some purchases. In such case one would need to change the password and scan the computer and reinstall OS if needed. Without these steps a new account could be easily hacked again, if the source of hacking is not identified or rectified.