Hi, Boris.

I got in touch with them at the beginning of March to solve a reregistration matter, and they solved it within one hour, by resetting my serial and allowing a new registration of a second-hand EE.

Tech Support also got in touch with me on March 8th, to see if I was satisfied with the solution and to be sure they could close the help request. It was a very, very efficient response I got.
If I hadn't read about the "situation" here in the forum, I would also have thought everything was normal.

Regards,

Paula