Android went crazy last week and I contacted tech support by submitting an online request. They answered on the very same day. The whole process was a little slow due to the fact that they requested extra info before suggesting any action, and they only wrote me once per day. Something that could have been fixed on one day took 5, but all-in-all I found their support helpful and responsive. If I was unaware of what's going on around here, I would have never thought that the company was not in its best moment.