Anyone that's interacted with Tech Support in the last few weeks (i.e. March), can you share how quickly you got a response and a resolution?

Until at least recently, Tech Support had ramped up to 9 AM to 9 PM phone service and has always been easy to reach and provided top notch support.

I'm wondering if this in fact has changed, or if it's just one or two people on these forums that have had difficulty getting through.