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bluephoenix · 07-11-2007, 02:27 PM

Hello,

I just posted this elsewhere on the forum. I have also a problem with my ereader screen.

3 months and 3 days after buying the reader, the screen stopped working (white and black areas starting from a central point, no physical damage on the surface, no mishandling between the time it worked properly and the time it ceased to work).

I sent it for repair. SONY says that I must pay $272 to repair the ereader. The warranty lasts 3 months, and their flat repair rate does not include screens. Now, a new PRS500 costs $298 (prices have dropped).

I tried to negociate with the customer service, with no success.
SONY has a sexy product but a terrible "after sale" policy (no worthy from them).

If anyone from SONY is reading this, and is willing to help, please react to this post.

((
Bluephoenix

07-11-2007, 02:27 PM	#10
bluephoenix Junior Member Posts: 2 Karma: 10 Join Date: Jul 2007 Device: Sony eReader - PRS500	My screen died too... Hello, I just posted this elsewhere on the forum. I have also a problem with my ereader screen. 3 months and 3 days after buying the reader, the screen stopped working (white and black areas starting from a central point, no physical damage on the surface, no mishandling between the time it worked properly and the time it ceased to work). I sent it for repair. SONY says that I must pay $272 to repair the ereader. The warranty lasts 3 months, and their flat repair rate does not include screens. Now, a new PRS500 costs $298 (prices have dropped). I tried to negociate with the customer service, with no success. SONY has a sexy product but a terrible "after sale" policy (no worthy from them). If anyone from SONY is reading this, and is willing to help, please react to this post. (( Bluephoenix