Hello,
I just posted this elsewhere on the forum. I have also a problem with my ereader screen.
3 months and 3 days after buying the reader, the screen stopped working (white and black areas starting from a central point, no physical damage on the surface, no mishandling between the time it worked properly and the time it ceased to work).
I sent it for repair. SONY says that I must pay $272 to repair the ereader. The warranty lasts 3 months, and their flat repair rate does not include screens. Now, a new PRS500 costs $298 (prices have dropped).
I tried to negociate with the customer service, with no success.
SONY has a sexy product but a terrible "after sale" policy (no worthy from them).
If anyone from SONY is reading this, and is willing to help, please react to this post.
((
Bluephoenix