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I have Sansa Fuze+ and SanDisk's firmware has several issues that make it very difficult to use it. The only hope is in RockBox firmware...
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I agree that communicating with company via their seller is a bit strange, but to be honest. Did someone try to contact them directly and had bad experience? I do not know. They might communicate quite normally.
Concerning the firmware versions. Last stable is 1.6, the rest is beta or release candidate. 1.6 doesn't have so many bugs, it only needs mainly improvements of ergonomy.
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