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Like many others my Kobo Vox reset itself to factory restart for some unknown reason. consequently I lost all books purchased and library books. You would think that by restoring the model I would be able to recover at least the books purchased. But no It no longer recognized my email address. KObo customers service upgraded my problem to senior tech team with a promise that I would be contacted in 48 hrs. It has been a week with no acknowledgement and my reminders go ignored. Since my books were purchased over a year ago I was not able to provide the book purchase confirmation order however I was able to provide a copy of my credit card statement showing the charges by Kobo for the books lost. Is there any way to reach someone at Kobo with some authority?
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