Thread: Would Amazon replace a First Gen Fire with bad battery?
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Old 04-30-2013, 07:20 PM   #14
discopig
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Join Date: Apr 2013
Location: USA
Device: Kindle Paperwhite
Quote:
Originally Posted by Doc109 View Post
I had a first-gen KF for 14 months. The connection with the charger with tenuous and getting worse by the day. I informed Amazon of the problem and they shipped me a Kindle Fire 2nd generation for free - which is definitely a superior experience to the 1st-gen device. I was out of warranty, politely issued a complaint, and received an updated product for free. I hope you have the same luck!
You definitely aren't the first I've heard this from - Amazon seems to have amazing support in general

I've complained about issues with things I ordered there a few times and they've always issued me full refunds or re-sent me items without even asking me to send anything back.
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