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Originally Posted by Shai-Hulud
Actually I wasn't casting aspersions at your good self, just speaking "out loud" in the forum Perhaps my enthusiasm for a return to normal battery life prevented me from expressing myself clearly?
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Not at all. I didn't take your comment personally, I was just generally sorry that you now feel less confident.
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Originally Posted by Shai-Hulud
Obviously they are of the same opinion that the issue lies in software (possibly coupled with specific user settings) rather than hardware. Which is hopeful. It would still be nice to know this from their lips as it were so I don't unnecessarily return what would otherwise be considered a perfectly functioning machine.
[... from later in your post:] What would be nice is if Kobo capitalised upon this aspect by being more forthright about what is happening and what steps are being taken. Managing user expectations effectively goes a long way to keeping customers happy in the long run.
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Sure, it would be nice to hear it from their own lips. But I do realise that time is precious and when you're fighting to find a culprit it's extra hassle to seek out a certain thread in a certain forum unrelated to your own company to go an explain all the steps you're taking – so I do understand their silence on MR.
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Originally Posted by Shai-Hulud
A sleep mode problem may also cover the original problem I had regarding not slipping from sleep into power-off and chewing through the battery when that happened. Mind you, I can't see how this would explain the disparity in overall battery longevity between the old & new devices. Hmmm.
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Indeed. Have you contacted Sameer or exec care directly? If not, maybe it's an idea to do so and give them your findings and theories as well.
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Originally Posted by Shai-Hulud
You personally never "gave my trust a hit".
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Quote:
Originally Posted by Shai-Hulud
We're fortunate that these devices are flashable and hence software problems are easily resolved.
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Yeah