[nrapallo]

You really need the driver icon in the system tray to "activate" prior to using Impserve. It looks like an "eiffel tower" or a tree with branches when activated/connected/on.

If you go to your Control Panel, and double-click the System icon, then tap the Hardware tab, you will see a button labelled Device Manager. Click that, expand the Universal Serial Bus controllers entry and you should see that ebook item when your EBW1150 is connected (see "-pic1" below)

If you see that ebook item, then double-click it to see the Properties and tap the Driver tab (it should then look like "-pic2", below). Ensure you have the right driver, if not, click the Update Driver button. You may also want to tap the Driver Details button to ensure you have the info as in "-pic3" below.

However, if on that ebook item you notice a yellow exclamation point, then you must Uninstall the driver and then, WITHOUT the EBW1150 being connected, re-installed the ETI usb driver v3.00. Then when done, connect the EBW1150 and see if it works.

If it didn't work, then can you install the ETI usb drvier v3.00 on another computer and verify that the EBW1150 and usb cable are functional? If not, you may need warranty service.

Just post back here how far you get with the above.