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Old 12-09-2009, 04:49 PM   #12
kwailau
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kwailau began at the beginning.
 
Posts: 20
Karma: 10
Join Date: Nov 2009
Device: Sony PRS-500
Happy Days!

Thank you for everyone's help and advise. I couldn't get my device to work and decided to send it into Sony to have the EPub upgrade. I was hoping that they could see the problem that I was having and just flash the device with the upgrade and hope it would come back to life.

The Sony technician called me today and told me that the device was defective and offered to replace it with the PRS-300 or 505!

I am very thankful for the great customer support from Sony! Now the question is which device to choose?

I know that 505 has a larger screen and an SD slot but the 300 is the newer version. Either one will be better than a dead 500.

If you guys have the same issue as me, contact Sony and send it your unit soon before the offer expires!
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