[doctorow]

iRex answer:

Yes, we are aware of the issue and we agree this is not a situation that our customers should suffer.

I share a little bit of information with you all:
For the moment, our repair shop is not functional due to the lack of spare parts. They can only repair a few of the cases.

There was a chance to solve this issue quickly, and we tried to pursue this path, as having the repair shop 100% functional is beneficial for both users and iRex.
Basically, if we repair we do not work on the next sofware version for instance...

We have exausted now the alternative to have the repair shop 100% functional, so we will repair some cases and we will exchange the device in other cases.

We are currently examining all repair cases reported and get back to the users with the problem this week with accurate information about what they can expect.
DOA are most likely to be exchanged, but first we need an overall view on the issue.

Apologies for the incomvenience.