MobileRead Forums - View Single Post - New Amazon CS Phone call about the PW color hue defect

xendula · 10-30-2012, 09:17 PM

Firmware on all of mine is 5.2.0
I just realized that the ones I have all start with B01B, new and old. Hmm.

So, here's my newest update. Andrew will send me a replacement, and he wants me to send the latest defective one in for investigation. I wonder if it is because of the smudges under the screen or the dead pixel type issues. Something about this unit piqued their interest. While I was talking to him, I noticed that the smudges are not only along the bottom, they seem to be underneath the entire screen. You notice them on black, so that's why I had not seen them before. The crazy thing is that despite its issues, this is the one I would have held on to as my second unit because of its crisp font, if he had not agreed to a replacement. They need this one ASAP, and I would rather hold on to it until the new unit arrives, just in case the new one does not have the crisp font. Dilemma.
Anyhow, I am so grateful Andrew is always following up and is doing anything it takes to help. To me, after the disastrous first calls, Amazon completely redeemed themselves.

10-30-2012, 09:17 PM	#92
xendula eBookworm Posts: 2,300 Karma: 4525746 Join Date: Aug 2005 Location: East Coast brrrrr Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air	Firmware on all of mine is 5.2.0 I just realized that the ones I have all start with B01B, new and old. Hmm. So, here's my newest update. Andrew will send me a replacement, and he wants me to send the latest defective one in for investigation. I wonder if it is because of the smudges under the screen or the dead pixel type issues. Something about this unit piqued their interest. While I was talking to him, I noticed that the smudges are not only along the bottom, they seem to be underneath the entire screen. You notice them on black, so that's why I had not seen them before. The crazy thing is that despite its issues, this is the one I would have held on to as my second unit because of its crisp font, if he had not agreed to a replacement. They need this one ASAP, and I would rather hold on to it until the new unit arrives, just in case the new one does not have the crisp font. Dilemma. Anyhow, I am so grateful Andrew is always following up and is doing anything it takes to help. To me, after the disastrous first calls, Amazon completely redeemed themselves.