Thank you Boris - This was really pretty painless. I followed the instructions you gave above and it executed perfectly. There's even more good news. Technical Support DID follow up with me already and said they fixed the problem. However, the download still didn't work properly, but it didn't matter. After getting it loaded into digital editions, accessing the epub and transferring that was a piece of cake.

This is great! I wasn't expected Technical Support to be around and they were and I wasn't expecting to get a resolution tonight and I did. Kudo's to both you and Technical Support. Amazon, watch out