I don't know why they have limits on non-DRM'ed content. At least 2000 characters allows you to highlight several paragraphs. 100 characters is just pathetic and barely allows a few sentences. So I have to make multiple highlights in a row and edit the RTF file to combine them. Or, I end up editing the RTF file to expand the quote. I understand why they have limits on clipping DRM'ed content, although I think it should be more than 100 characters. Frowny face, indeed!