Quote:
Originally Posted by jyakubik
I have gone around in circles with Sony Customer Service on this unfortunate topic. They have yet to relent. It looked like someone earlier got them to provide the credit. Where did you call and how did you do it. I am beyond angry with this topic with them. I love my new reader, but am a bit exhausted with them on this issue.
Thank you for the help.
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Contact the BBB. I've yet to find a company who wouldn't help me out when I went through the BBB (and you usually get someone higher up in the food chain).